Posts Tagged ‘Add new tag’

Tiny links and multiple lives

March 17th, 2009

Compressed communications

The first time I heard about Tiny URL some moons ago, I laughed. I couldn’t understand why someone would take the pain of creating a programme that apparently serves no purpose. But then eventually when I started Twittering more often than I did a few months back, I realized what a boon it is. But the thought of someone making a living making words (OK, links) tinier is way weird, when you come to think of it. As I explore social media tools more, I find myself slaving to communicate in 140 characters or less and find increasingly that the world is rules by the power of the link!!! I suppose this is no different than how people in a bygone era got a high using applications like WinZip of StuffIt that allowed files to compress and fit into a “floppy disk”. I am struggling to even remember how it looked like- the floppy disk, I mean!! In a world that is ruled by communicating in the shortest possible phrase, and one where prepositions and conjunctions are almost defunct…I dnt no whts coming nxt but’ll b intrstng 2 c!!

Getting a (second) life…

 

At a recent talk I gave on using social media for effective communications, one of the participants asked me if I could share how they could use Second Life to position their brand. While waxed eloquent about this 3-D virtual world created online by its users who buy land, build houses, go to parties, and otherwise “live” a virtual life, it set me thinking. When you join Second Life (http://www.secondlife.com), the first thing you do is create an avatar, your personal virtual representation. Not too different than a “Tiny Url” really. I don’t have an avatar and the first time I meandered around the Second Life labyrinth along with a friend who had one, I must admit I couldnt figure the head or tail of what one is supposed to do there. I mean, when I am such a poor shopper in real life, why would I want my avatar to buy stuff online? And I definitely wasn’t interested in seeing a virtual art gallery or go on a virtual picnic, when I could have so much fun doing it in real life feeling the sun on my back and a group of chattering kids around me.

But what I realized was that chatting up with “art critics” on Second Life was much less overbearing than one has to go through with nose-up-in-the air types, who make no sense whatsoever in their critique of art, at least to me. I am warming up to the thought that I could find fellow social entrepreneurs and social media officianados like me with whom I can have a discussion without moving out of my house. Maybe its time to create an avatar. Besides, Philip Rosedale is really cute!! J

Throwing sheep and some others….

March 3rd, 2009

I am halfway through reading this book written by my friend Soumitra Dutta and his associate Matthew Fraser- “Throwing Sheep in the Boardroom”. I have been generally cynical of books written on some current trends proclaiming to be the next “how to” manual. Its with this attitude that I started reading the book. I must admit I had to swallow my cynicism as the book is thoroughly enjoyable.

 

Picture this- Jimmy Wales who writes the foreword for this book draws comparisons between HR professionals getting paranoid abut employees misusing the employee handbook in the organization wiki, and being completely in control to deal with a situation where an employee demonstrates some ridiculous behaviour like pouring coffee over a colleague. This book brings out areas that business professionals would feel reluctant to use and deploy social media but would be greatly benefitted if they did. It talks about the way some of these social networks are transforming our lives. The narrative is simple but pretty insightful and thought provoking. The very fact that half-way through the book I feel compelled to pen down my thoughts and share with people, many of them unknown on a public medium should be testimony enough!!

 

One of the reasons, opine the authors, that these social networks, be in Facebook or Myspace are so popular (almost compulsive for people who participate in them) is because they give vent to a spontaneous expression of the self, that is restrained at the workplace, no matter how “casual and cool” the organization you work for is.

 

Whether the motivation to join the social networking bandwagon is rational or irrational, the fact remains that markets today are no longer captive to traditional business models. Budding writers no longer need a big publisher’s back up to come out with a book (though it sure helps!!), nor do creative entrepreneurs need traditional funding avenues to fuel their ideas. It’s a marketplace where the power is shifted to the consumer. Even Facebook, that introduces concepts that are unacceptable to its users is forced to retract within days of launching.

 

The one thing that fascinates me about this “power of collaboration” that’s taking over every field of work we are in is its impact on “structured hierarchies” in organizations, and in challenging traditional roles that people have come to accept as the norm. I find a lot of organizations and even senior managers wanting to appear cool, talk a lot about adopting Web 2.0 methodologies and platforms in their organizations, but when it comes to sharing knowledge and collaborating, which is the essence of social networking, most don’t walk the talk. Like Soumitra says, “Knowledge sharing and mass collaborations are nifty management concepts but in the real world where human nature meets organizational behaviour, people behave according to their basic survival instincts.” The issue isn’t really with the technology we have or the platforms existing, but in the people who manage them. Thankfully for every paranoid manager, there is also one that doesn’t shy away from “throwing sheep”…sometimes in the boardroom!

 

I am excited at the prospect of participating in a blog camp this weekend (see http://wiki.ibnms.com/BlogCampDelhi2), where the agenda, the speakers and the participants all are nominated through a process of collaboration. Would be interesting to see how that translates into action in the real world!

Pink slips and pink slips

February 12th, 2009

I am tired of the colour pink.

 

This has nothing to do with Valentine’s day fatigue, and I definitely don’t have anything to do with Senes’ of any kind. I am tired because that’s the flavour..er…colour of the season. Not so much the unsold pink hearts and V-day merchandise but more pink slips due to this seemingly endless recession, and our “Pub going Loose and Forward women” a-la- Munnabhai style  taking pink slips of another kind to a completely new level!

 

 

 

Trust quotient- is the marketing wheel turning a full circle?

February 12th, 2009

 

 

I spent last weekend preparing for a workshop on brand management that I am leading shortly. The turn of events in the last few months set me thinking. As did this survey that I read recently: Spending on social media and conversational marketing will outpace that of traditional marketing by 2012, according to a new study conducted by TWI Surveys, Inc. on behalf of the Society for New Communications Research.” (Source: PR Newswire).

 

Make your brand last…that’s the mantra most marketers including myself are taught in B-schools. Make it visible and make it salient. So off one goes, creates an identity for the brand, designs fancy multi-million dollar campaigns, gets a cool brand ambassador and then sit back, relax and enjoy the adulation. Right? Wrong. Without seeming too clichéd, there is obviously something more that will ensure longevity of brands.

 

The contrast between a Citibank and an HSBC is too obvious not to notice. Both are highly visible brands, having a huge global footprint. So why is it that today, the two evoke different sentiments in the minds of the consumer. Its not a coincidence that HSBC has a better association with the values in the geographies it operates than Citibank, something that regular advertising and marketing cannot help much with. What is it that forces Loreal to keep The Body Shop brand alive, despite the fact that spend zilch on advertising?

I am beginning to get convinced that traditional marketing, with run-of-the-mill campaigns will become obsolete if they are not firmly integrated with a strong non-traditional marketing mix using third-party channels, both physical and online media.

Its obvious that all marketing must lead to trial. Today, trust and consumer confidence in a brand is by far the most important attribute. Non-traditional is better at driving trial because it acts as third-party peer validation. And today, such validation is imperative and perhaps the most  powerful driver in marketing. It also comes the closest to approximating an actual experience when “someone like you” – endorses the brand attributes, be it a media editor, a third-party champion, a subject matter expert blogger or other consumers.

Trial creates the opportunity for experience, but that experience had better not disappoint!! There must be alignment with the brand attributes, and the consumer needs to be made aware of those attributes before driven to trial. The consumer must be brand aware, brand attributes must be delivered as a brand promise, and the brand experience must live up to the promise. Any break in the sequence is the difference between success and failure.